This product requires set up/installation at your venue, with delivery (and collection where indicated) by our team. We are often setting up a whole event space, so overall set up time depends on the requirements of each job.

Peace of Mind with Pre-Ordering Online

Our advanced online booking system offers you peace of mind that you can book our items well in advance, 24/7. You can even check availability live through placing your order on our website.

Advanced Online Booking Process

When you place your order on our website, this is the process:

  1. We advise availability live through our website booking system for your required date/s (you receive a notice if unavailable)
  2. Once you check out, your booking is added into our event diary as a tentative booking.
  3. You do not need to pay to checkout. This may be your preferred option if you are working through complex plans, or are not 100% certain of your requirements. 
  4. Once payment is received, it becomes a confirmed booking, giving you have peace of mind - tick it off your list. Confirmed bookings for hire products incur cancellation fees. Please refer to our Hire Terms for details.
  5. A dedicated Event Manager is assigned to your booking, who becomes part of your event success team. Your Event Manager will be in touch to go through any fine details and logistics for delivery, set up and collection of any items post-event. You are encouraged to contact your Event Manager anytime with any questions you may have, anytime.
  6. for most event organisers, our website is simply the first step towards planning your event, so please contact us anytime.
  7. we will be in touch prior to your event to finalise any last details

Special Request and Conditions

If you have any special requests for specific delivery times, questions, conditions or other aspects of your function we need to know about, please include these in the notes field when you check out, or contact our team. We will also be in touch to finalise your order and any questions you may have.

Making Changes

We understand that events contain many moving parts and that plans change. If you need to change your booking, or timings, please contact us as soon as you know. We pride ourselves on our flexible approach, and will do everything possible to accommodate changes.

General booking terms